- Ticket processing in service
The booster for your service
Perfect for internal support tickets, complaint management and customer service.
Gain control: Clearly manage hundreds of requests simultaneously
Keep an overview of the big picture
and manage your service cases clearly from receipt
to completion in a
360° overview.
Visual project pipeline for transparent control
360° all-round overview of 100+ tickets at the same time
Current status immediately visible
Accelerate your service too+1,300 teams already rely on Joinpoints
Always up to date: automatic communication & documentation!
Save time on ongoing documentation and replace
tedious email conversations with automated
and centralized communication with customers and internal teams.
- Seamless handover between departments and teams
- Simple e-mail tracking for each individual ticket
- E-mail dispatch directly from each ticket
- Centralized and complete documentation for traceability
Better quality: Have your support process controlled automatically.
Joinpoints does the tedious work for you (e.g. standard e-mails). Concentrate on the content of the customer’s request. Avoid tedious reworking and reduce the error rate.
- Store support processes with the Workflow Designer
- No technical knowledge required
- Interactive control of the process for each individual ticket
- Automated e-mail correspondence with customers & partners
Joinpoints in everyday lifeInterview with Dr. Christian Kovac - CEO of Kovac Immobilien
Our intelligent task management takes your performance to the next level
Collaboration on a new level. Thanks to stored support processes, associated tasks are automatically added to employees’ to-do lists.
Intelligent delegation of tasks to responsible persons
To-do list that automatically fills up with upcoming tasks
Automation by checklist: Control projects simply by ticking off tasks.
Simple import of support cases
Centralize multiple sources for your tickets in one place. Whether online forms, drag & drop or automatic email import – with Joinpoints, importing new support tickets is child’s play.
- Dedicated online forms for new support requests
- Via drag & drop from your e-mail inbox
- Automatic e-mail import (Office 365, Gmail, IMAP)
- API interface
- Connect over +3,000 other tools via Zapier
- Import & export Excel
Metrix function
- Ticket processing in service
Includes:
The central customer database for your company:
- Contact details for your customers & partners always to hand
- Automatic e-mail logging for greater traceability
- Documentation of telephone calls etc.
- directly linked to orders, invoices and quotations
- Plan tasks & reminders for sales
Less administrative work, more time for your business – Joinpoints automates and controls recurring workflows:
- Perfect for scaling your business
- handle recurring processes, e.g. for projects
- Standardized tasks & checklists
- Automatic distribution of tasks within the team
- Automated e-mail dispatch
Keep an overview and control of your requests and tickets. Joinpoints offers you the perfect support:
- 360° overview of all new requests and ongoing support cases.
- Pipeline Kanban view for perfect control
- Overview for several departments
- Transparent automatic documentation
- Standardized communication in the tickets
- Set tasks & reminders
- Store documents (photos, PDF, etc.) and notes directly in the ticket
- Automatically document e-mail traffic in individual tickets
- Send e-mails directly in the ticket
- Connected to the CRM
Create new tickets quickly and easily:
- Design your own online forms for websites or internally
- Drag & drop emails directly from the mailbox
- Automatic e-mail import
- API interface for your own import
- Connect over 3000 other tools via Zapier
Joinpoints as the best basis for your further growth:
- Can be linked with over +3000 other tools via Zapier
- E-mail integration
- Connection to Office 365
- Integration of the Google calendar
- SMS integration via Twilio
- Excel Import & Export
- API interface
- Joinpoints Web-Hooks
Whether internal or external communication – Joinpoints helps you to maintain a communicative overview:
- Task management
- Your own to-do list for everyday life
- Team tasks
- Task prioritization and timing
- Joinpoints Connect as a customer & partner portal
- Comments & documentation in tickets
- Emoji reaction for quick feedback
- E-mail tracking
