- Individual projects
Standardized project management - the booster for your projects
Perfect for project management according to a standardized procedure.
How can Joinpoints help your company? Over +1,300 teams rely on Joinpoints
"By implementing our digital repair and order manager from Joinpoints, we save a lot of time and energy every
day."
"We use Joinpoints to process our orders for all aspects of
patient transportation. This gives us even more time for the essentials of our work - the
people."
"The program is easy to learn and intuitive. Now everyone has a complete overview of projects and deadlines, so I don't have to remind myself and point out deadlines."
"What I notice as Managing Director is that employees are more motivated to tackle new tasks thanks to the Joinpoints reward system, as they are rewarded every time. "
"With Joinpoints, we have found precisely the solution that can make our processes even clearer and more transparent."
The 100% overview & control at a glance
Keep an eye on the big picture. Manage your projects according to a standardized process from start to finish in a clear 360° overview.
Visual process display for transparent control
360° all-round overview of all projects simultaneously
Current status of each project immediately visible
Always up to date: automatic communication & documentation!
Save time on ongoing documentation and replace tedious email conversations with automated and centralized communication with customers and internal teams.
- Seamless handover between departments and teams
- Simple e-mail tracking for each individual ticket
- E-mail dispatch directly from each ticket
- Centralized and complete documentation for traceability
Work across multiple departments: Have your project process controlled automatically.
Joinpoints does the tedious work for you (e.g. standard e-mails). Concentrate on the content of the customer’s request. Avoid tedious reworking and reduce the error rate.
- Store support processes with the Workflow Designer
- No technical knowledge required
- Interactive control of the process for each individual ticket
- Automated e-mail correspondence with customers & partners
Our intelligent task management takes your performance to the next level
Collaboration on a new level. Thanks to stored support processes, associated tasks are automatically added to employees’ to-do lists.
Intelligent delegation of tasks to responsible persons
To-do list that automatically fills up with upcoming tasks
Automation by checklist: Control projects simply by ticking off tasks
Simple import of support cases
Centralize multiple sources for your tickets in one place. Whether online forms, drag & drop or automatic email import – with Joinpoints, importing new support tickets is child’s play.
- Dedicated online forms for new support requests
- Via drag & drop from your e-mail inbox
- Automatic e-mail import (Office 365, Gmail, IMAP)
- API interface
- Connect over +3,000 other tools via Zapier
- Import & export Excel
Metrix function
- Individual projects
Includes:
The central customer database for your company:
- Contact details for your customers & partners always to hand
- Automatic e-mail logging for greater traceability
- Documentation of telephone calls etc.
- Directly linked to tickets and support cases
- Schedule tasks & reminders
Less administrative effort, more time for your business – Joinpoints automates and controls standardized workflows and support processes:
- Perfect for scaling your service
- Handle recurring processes, e.g. for projects
- Standardized tasks & checklists
- Automatic task distribution within the team
- Automated e-mail dispatch
Keep an overview and control of your requests and tickets. Joinpoints offers you the perfect support:
- 360° overview of all new requests and ongoing support cases.
- Pipeline Kanban view for perfect control
- Overview for several departments
- Transparent automatic documentation
- Standardized communication in the tickets
- Set tasks & reminders
- Store documents (photos, PDF, etc.) and notes directly in the ticket
- Automatically document e-mail traffic in individual tickets
- Send e-mails directly in the ticket
- Connected to the CRM
Create new tickets quickly and easily:
- Design your own online forms for websites or internally
- Drag & drop emails directly from the mailbox
- Automatic e-mail import
- API interface for your own import
- Connect over 3000 other tools via Zapier
Joinpoints as the best basis for your further growth:
- Can be linked with over +3000 other tools via Zapier
- E-mail integration
- Connection to Office 365
- Integration of the Google calendar
- SMS integration via Twilio
- Excel Import & Export
- API interface
- Joinpoints Web-Hooks
Whether internal or external communication – Joinpoints helps you to maintain a communicative overview:
- Task management
- Your own to-do list for everyday life
- Team tasks
- Task prioritization and timing
- Joinpoints Connect as a customer & partner portal
- Comments & documentation in tickets
- Emoji reaction for quick feedback
- E-mail tracking
