Fact check
- Who:
German Red Cross Medizinische Dienste Mainz-Bingen gGmbH
- Team size:
100 persons
- Objective:
Manage and coordinate orders for medical transfers
- Result:
A central system for order processing, fully automated communication with external partners and employees
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Imagine you fall ill abroad and need medical help as quickly as possible. In this case, you rely on the Red Cross. All the better that the Mainz-Bingen Medical Services, as part of the German Red Cross, now rely on Joinpoints on a daily basis.
What do the Mainz-Bingen Medical Services do?
The German Red Cross is a helper, rescuer in times of need and support in difficult times. In addition to medical services for companies and the provision of emergency medical personnel, the employees of Medical Services Mainz-Bingen, in the federal state of Rhineland-Palatinate, achieve great things every day.
This is done in accordance with the principles of the Red Cross and, of course, in compliance with the highest quality standards. The emergency services are on duty all year round, 24 hours a day to be precise.
How do you reconcile this mammoth organizational task?
It's nice to know that the Red Cross relies on us every day, just as we rely on them. We appreciate this trust
Why did the medical services opt for Joinpoints?
For the German Red Cross, efficiency, the ability to react quickly and professionalism are paramount. In order to be able to deal even more flexibly with the often stressful and spontaneously changing situations, the Mainz-Bingen Medical Services have entrusted themselves to the dynamic Graz-based start-up Joinpoints and are therefore in the right place. The last two years have shown once again and more than ever how important the services of the Red Cross are for society.
“It is a great pleasure and honor for us to work with the Red Cross, especially in times like these,” says Jakob Deimbacher
How have projects and processes been managed so far?
One area of medical services is the transfer and medical repatriation of patients who have fallen ill abroad. For example, they are picked up from the airport and taken to a hospital. The free tool “Trello” was previously used to organize the orders, but it is designed more for creating tasks than orders.
Necessary steps that are carried out are, for example, the creation of an order, its processing and viewing or the notification of control centers and hospitals. To enable the various departments to carry out the processes, four different additional tools were used to meet the complex requirements.
It turned out that this was not economical, as different software systems have to be operated differently and require a longer training period. The organization proved to be very time-consuming due to numerous interfaces and redundant data entry. This needed to be changed because, as we know, every second counts, especially in sensitive areas such as healthcare.
"The processing of orders proved to be time-consuming with the previous tool, there was no central system with which all steps could be carried out."
What are the advantages of the new software?
Joinpoints opens up new, unimagined possibilities for medical services. The flexible Joinpoints platform, which is designed to meet complex requirements, is now used by administrative managers and ambulance drivers on a daily basis and has become indispensable.
Joinpoints has almost become our DNA when it comes to agile and smart project management. Without the possibilities of Joinpoints, our tasks would be difficult to keep track of.
The tailor-made solution combines all the requirements for successful order processing into one big package. From order creation to automated communication with external partners, such as airport control centers or hospitals, to documentation.
Joinpoints also supports the emergency services in their day-to-day work. There is no longer any need for complicated dialing into multiple software programs; all administrative steps can be completed easily using a shared tool on the PC or via an app.
If it really has to be done quickly, nothing stands in the way. The follow-up and traceability of orders is also ensured by Joinpoints: Documents are stored automatically, chronologically and order-related.
Advantages for the Red Cross:
- No ping-pong emails
- A simple interface
- Direct notifications for emergency services in real time via app
- Direct communication between the control center and ambulance drivers
- Customized interface for all employees
- Chronological overview of all documents
- Project documentation
- Direct input of Google Maps data
A special feature that we have implemented for our employees is the option to enter Google Maps data directly into the system.
In future, the day-to-day work of employees in the HR department will also be made easier thanks to the automated billing of ambulance drivers’ travel times.
We look forward to the future collaboration between Joinpoints and Medical Services with confidence and are pleased about the potential for joint development.
What role does Joinpoints play in this?
The result speaks for itself. The collaboration between Joinpoints and Medizinische Dienste Mainz-Bingen shows once again that individual solutions are a top priority at Joinpoints. A customized solution was developed in joint consultation.
The conditions and steps required in the work process were precisely researched in advance and poured into a coherent form. This makes everyday life a little easier for everyone involved – ambulance drivers and employees at the control center – and creates a successful workflow.
- Process optimization
- Simplified communication (external and internal)
- Fast commissioning
- Customized solutions
- Workflow generation
We are only satisfied when our system works for every employee.
The Joinpoints software can be adapted to different requirements and can be expanded as you wish.
How are the medical services doing in practice with the new system?
The practicality of the new software is best illustrated by a story from the everyday lives of ambulance drivers.
The first job, which was to be handled entirely via the new system, was eagerly awaited. A brave volunteer ambulance driver, who is already enjoying his retirement, took up the challenge and took on the first job. He managed to complete all the steps with the new platform straight away.
The new system was very well received and was integrated into everyday working life as a matter of course, without lengthy training. The members of the medical services can now devote the time they have gained to the really important things: Saving lives.
We are very pleased about the high level of satisfaction of the office managers, those in charge and ambulance drivers.
